Within the Pro Quick Draw application, you can submit a support ticket.
Submit a Support Ticket from the Website
Click here to Submit a Ticket online
Submit a Support Ticket within Pro Quick Draw
Send us a message from within PQD for a more streamlined way to get support.
To submit a ticket within PowerPoint or Visio, go to the Pro Quick Draw Home tab, select Settings and click Submit Ticket
A pop up will appear and offer you ways to share your issue. The more information we receive, the faster and easier we will be able to provide support.
Options for Submitting Information
- Let us know specifically where you are experiencing the issue in "Where in the product are you having trouble?"
- Provide detail of your error message or where you are experiencing an issue within "Message or Problem Description".
- Send us Files for a faster more streamlined approach and avoid back and forth emailing under the "Pro Quick Draw Files to Send"
- Template: Attach the template that will allow us to troubleshoot
- Playbook Files: Attach the playbook files within the document for us to troubleshoot
Please Note: By uploading file to PQD you consent to share your file information. However, Pro Quick Draw ensures the utmost confidentiality with your sensitive file information.
Upload Additional Files
- Screenshots or videos of the issue
Configuration Files to Send
- Log Files, Settings or Loader Files
Provide Email (if different from license): If you are not the Account Owner, provide your email for contacting purposes.